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Customer service
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General terms & conditions
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Shipping & returns

Reaching us customer service Hismith Europe:

Our customer service is reachable through the live chat function or via email: support@hismith.eu.

Live Chat:

Monday to Friday from 10:00 – 18:00             

We value your privacy as it were our own. All purchases will be packed and sent discrete. The outer layer of the box will NOT show the actual product, advertisement or any brands. The sender is marked differently, rather than Hismith.eu. In addition, we offer the possibility to pick up your product at a GLS pick up location or a pickup machine. This will add flexibility to your order and prevent the package from being received by others.

Showroom
HiSmith Erotic Trade bv
Energieweg 47
2382 ND Zoeterwoude
Netherlands

Visitors during weekends, please contact us prior to your visit.

Compliance:
If you have a compliant about our products or our service, please contact us via the contact form or via email. You will receive a substantive response within 5 days after receipt of your compliant. If you do not agree with the solution or we cannot work it out together? If you are not satisfied with the handling of your compliant you can also submit it to the Home Shopping Dispute Commission (www.sgc.nl) or to this Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Reviews
We collect reviews through third parties. These are Kiyoh and Trusted Shops. For more information about this we refer you to the relevant websites

Kiyoh: https://kiyoh.com/en/information-for-consumer/
Trusted Shops: https://www.trustedshops.com/

All prices are including VAT
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